Jargon buster:

ERP: Enterprise Resource Planning. Systems attempt to integrate all data and processes of an organisation into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules. This includes all the accounting, financial's, reporting, inventory, order management, HR, employee productivity and project management.

CRM: Customer Relationship Management. This is where you keep all the contact information about your leads, prospects, and customer. User friendly forms helps you record and keep track of all communication with your prospects and customers. This will give you full history of any contact you have had with leads and customers. Also you can view their full purchase history, thanks to Netsuite's integration with accounting and order management. Other typical functionality included are: customer support, sales force automation, marketing and campaign management, customer and partner portals and much more.

Ecommerce: This is your online shop. It includes all the shopping cart and payment processing functionality your website needs for selling products online. Netsuite comes with a user friendly content management system that lets you easily and quickly create and maintain your web pages and product catalogue. Furthermore, as an integrated solution the back-end inventory, order processing, and book keeping processes are all automated. From accounting point of view what this means is that once an order is places on your website, your inventory and your asset and income accounts are all updated automatically, keeping your general ledger fully up to date.