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| NetSuite CRM+ Full Feature List |
| Sales Force Automation |
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Territory Tracking & Assignment |
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Lead Routing |
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Opportunity Management |
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Quote Generation |
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Sales Order Entry |
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Offline Sales Access |
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Advanced Forecasting |
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Mail Merge E-mail/Mail |
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Order History |
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Support History |
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Sales Tools Publishing |
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Probability Tracking |
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Real-time Commission Reporting |
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Deal Expiration Notification |
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Flexible Commissions Schedules |
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Tiered Commissions |
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Forecast & Quota Management |
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Competitor Tracking |
| Marketing Automation |
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Bulk E-mail |
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Telemarketing Management |
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Print Management |
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Direct Mail Management |
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Campaign Creative File Cabinets |
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Message Personalization |
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Alternate Tag Capability |
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Campaign Scheduling |
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Campaign ROI Reporting |
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Coupon & Cross-selling |
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Customisable
Online Lead Forms |
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Referral/Promotion Code Tracking |
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Campaign Tracking |
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Lead Source Management |
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E-mail Campaign Marketing Management |
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Targeted Segment Creation by Order History |
| Customer Support Management |
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Case
Message Cent er |
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Case by Product Tracking |
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Priority Tracking |
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Flexible Queue Management |
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Case Assignment |
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E-mail case capture & creation |
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Online Self-Service |
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Escalation and Notification |
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Auto-escalation |
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Case Tracking by Products & Services |
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Online
Customer Cent er |
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NetAnswers Knowledge Base |
| Employee Management |
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Employee Profile |
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Reminders |
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Timer with Start, Stop, Pause |
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Employee Intranet |
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Expense Reports |
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Employee Phone List |
| Customisation |
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Click Not Code |
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Configuration |
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User Privileges |
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Real-time Dashboards |
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Custom Records/Tables |
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Terminology |
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Custom Code |
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Customer Fields |
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Customer Saved Searches |
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Drop Down List |
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Forms |
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Customisable
Roles |
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Customisable
Dashboards |
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Report Publishing & Audience |
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Analytic Variables Import |
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Streamlined Custom Field URL |
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| Customer
Centre |
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Check Status of Quotes, Orders |
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Case Capture |
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Enter Orders |
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View Case Status |
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Search Knowledge Base |
| Partner Relationship Management |
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Order Entry |
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Partner Activity Reporting |
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View Customer Cases |
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Joint Lead Management |
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Real-time inventory access |
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Promotional Discounts |
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Marketing Campaign Publishing |
| Real-time Dashboards |
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Executive & Role-based Dashboards |
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Publishable Layouts |
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Drag and Drop Personalization |
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Key Performance Indicators |
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Quick Search |
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Graph & List Report Snapshots |
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Custom From Scratch Snapshots |
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RSS Content Feeds |
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Scheduled & On-demand Dashboard Alerts |
| Productivity Tool |
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Group Calendaring |
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Import/Export of Records |
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Outlook and Palm Sync |
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Anytime/anywhere Web Access |
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Executive Dashboard and Key Indicators |
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NetBase Custom Records |
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Customisable
Reporting |
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File Cabinet |
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Reminders |
| Web
Site |
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Website Hosting |
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Multi-domain hosting |
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Domain Name |
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Multi-domain Name Routing |
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Meta Tag Support |
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Page Specific Meta Tag |
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Publish Dynamic List |
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Advanced Site Building |
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Online Forms |
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Appearance
Themes |
| Forms
& Publishing |
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Case |
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Lead |
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Customer |
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Intranets |
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Extranets |
| Reporting |
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Real-time Dashboards |
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100 standard reports |
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Customisable
Reports |
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Saved Searches |
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Report Export Capabilities |
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Advanced Analytics Capabilities |
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Key Performance Indicator
Snap Shots |
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Audience Control on Report
Sharing |
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Ad Hoc "from scratch"
Report Creation |
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